The availability of the customer and tech support that a shared website hosting company provides will tell you a lot for the services they provide too. In the event that you're allowed to use just emails and / or tickets, you have almost certainly come across a reseller and not the website hosting provider. When this is the case, you'll probably have to wait for a few days so as to get a problem resolved as the reseller may not be checking their communication regularly or they may need to consult with the actual web hosting company for further help. When the supplier offers several options for communication with quick response time which are available at any time, they're almost certainly the top provider, not a reseller. Therefore you will receive timely assistance and top-notch support as they will have immediate access to the servers where your account will be created. Whatever the problem - technical or sales, it's generally much better to have the option to get in touch with your website hosting company directly through your favourite way of communication.
24/7 Customer Support in Shared Website Hosting
Our Linux shared website hosting include 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring for our web hosting services before you make a purchase or you're an existing client and you have a question or some difficulty, you are able to contact us at any time, which includes holidays and weekends. We have a number of channels to get in touch with us - several phone lines around the globe for your convenience and live chat support for pre-sales, billing and general questions; emails and support tickets for more technical issues or any matters that require extra time to research and deal with. Unlike a number of other website hosting providers, our trouble tickets have a warranted max response time of only 1 hour, which means that regardless of what your problem is, it'll be resolved on time and you will not waste days so as to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
All of the Linux semi-dedicated plans that we offer feature 24/7 customer and technical support, which means that no matter what problem you have, you'll be able to get in touch with us and we will help you at once. Our guaranteed reply time for any e-mail or ticket that you open through your Hepsia website hosting Control Panel is 1 hour; the actual reply time hardly ever exceeds 20 min. Furthermore, we provide telephone support with multiple local numbers internationally and a live chat, so you're able to contact us and find additional information about our services even if you don't have an account yet. We are able to help you with any kind of question or an issue you have - payment methods, package specifications, e-mail setup, website hosting account settings, and many others. If you use our services, you won't ever experience a situation where you have to wait for a couple of days to get a problem solved like you will have to do with a number of other suppliers.
24/7 Customer Support in VPS Servers
In case you get a VPS server from our company, you can use a couple of different methods of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general issues, you'll find several local telephone numbers in the U.S.A., the UK and Australia along with a live chat service. If you are an active customer and you want assistance with some technical issue that requires additional time to analyze or resolve, you're able to open a support ticket through your billing account or you'll be able to send an e-mail and we'll handle the problem and send you a response within the hour. The response time is warranted 24/7, including weekends and holidays, however for the vast majority of problems it takes no more than 30 mins to receive assistance. The support service covers your VPS plus all of the pre-installed software it features, so if you'd like to have help with third-party software, you will be able to check the optional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers
When you get a dedicated server through our company, you're able to get in touch with us at any time using several channels and the maximum time that you'll have to wait for a response is up to 1 hour, which means that you can forget about waiting a whole day. Our customer and technical support service is available 24/7 no matter if it is a holiday or a weekend and we can assist you with anything related to the apps that are pre-installed on the server. To contact us about a tech issue, you'll be able to open a support ticket from the Help section of your billing Control Panel or you could send us an email message. In case you have any kind of basic questions or you would like to find out about our website hosting solutions before you order, you can also take advantage of our live chat or you could call one of the local phone numbers that we have in different countries worldwide. In case you'd like to have assistance with third-party software that you can't set up or run properly, you'll be able to add the Managed Services upgrade to your plan and our system administrators will assist you.