Despite the fact that the hosting service offered by the different companies is approximately the same, each provider has a personalized platform with its own tweaks and ways to do given operations. In cases like this, an info-rich knowledge base would be really helpful both for people with no previous experience and for technically practiced users who will sooner or later find out how specific tasks are completed, but will lose valuable time meanwhile. The objective of such a knowledge base is to make the service quick and simple to use, sparing users plenty of time and efforts. The consequence is gladder clients, as they can swiftly find the information they want, and much less work for the client support staff members, because typically the majority of the questions and difficulties that clients have got are already outlined in the knowledge base. In case the articles are written well and cover more things, you’ll be able to find out more not only about your account, but also about the hosting service in general.
Extensive Online Documentation in Shared Website Hosting
Our shared website hosting plans come with an elaborate knowledge base where you can find information on all the problems that you could possibly chance upon and their solutions. You can read how to set up and administer an electronic mailing list, how to use an .htaccess config file, or how to proceed in case the settings of your email client are correct, but still you are unable to send emails, for example. We have tried our utmost to be as comprehensive as possible and to encompass all possible options so as to save you time and efforts and to supply you with different solutions for every single issue. The knowledge base contains educational articles too – both general ones about the web hosting service as a whole, and more specific ones, which will help you get familiar with the features and functions of the Hepsia Control Panel. You can find relevant articles about specific features and functions in every Control Panel section, whereas if you want to browse the full article collection, you should go to the Help section.
Extensive Online Documentation in Semi-dedicated Servers
We’ve prepared an extensive knowledge base for all our current and potential clients, so if you purchase a semi-dedicated server package from our company, you will be able to find any information that you need at any time. We have loads of educational help articles, which will help you better understand what’s happening in your semi-dedicated account – "What’s PHP?" and "What are file access permissions?" are simply two examples. Our elaborate tutorials will help you do anything you like – extract files from an archive, import a MySQL database, redirect a domain name, etc. In addition, we’ve also got troubleshooting guidelines, which will permit you to find out what causes a specific problem and the possible solutions for it. If you aren’t able to send emails or your domain name opens a 500 Internal Server Error message, for instance, you can check our knowledge base and rectify the issue instantaneously. You can access the articles through each Control Panel section, as well as through the dedicated Help section.