In case you’ve ordered a web hosting plan and you have some inquiries with regard to a concrete function/feature, or in case you’ve confronted some challenge and you require assistance, you should be able to touch base with the respective support staff. All web hosts deploy a ticketing system regardless of whether they provide other means of contacting them apart from it or not, because of the fact that the most effective way to resolve a problem most often is to open a ticket. This method of correspondence makes the replies exchanged by both sides simple to follow and allows the help desk staff representatives to escalate the issue in case, for example, a system administrator has to get involved. In the general case, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which suggests that you have to have at least two different accounts to contact the help desk staff and to actually administer the hosting space. Incessantly signing in and out of different accounts may often be a drag, not to mention the fact that it takes a lot of time for the vast majority of web hosting providers to respond to the ticket requests themselves.
Integrated Ticketing System in Shared Website Hosting
Our Linux shared website hosting feature an integrated trouble ticket system, which is an indivisible part of our custom-developed Hepsia hosting Control Panel. In stark contrast to other comparable tools, Hepsia will permit you to manage everything associated with the web hosting service itself in one place – invoices, files, emails, tickets, etc., eliminating the need to sign in and out of different admin consoles. In case you have any technical or pre-sales questions or any difficulties, you can send a ticket with just a few clicks of the mouse without ever leaving your hosting Control Panel. In the meantime, you can select a category and our system will offer you a number of articles, which will give you additional info and which may help you fix any particular issue even before you open a ticket. We guarantee a ticket response time of maximum one hour, even if it is a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which is included with all our Linux semi-dedicated plans, was created with the belief that you should be able to manage everything associated with your semi-dedicated account from a single location and the trouble tickets make no exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, in case you’ve got an enquiry or chance upon a predicament, you can contact our client support engineers right away without needing to sign in to an entirely different interface. You can look through your files or check various settings within your account whilst sending a new ticket or reading the answer to an older one. In case you have an abundance of tickets and you wish to find a specific one, you can use the clever search box, which is available in the Help section of the Hepsia Control Panel. We guarantee that you will get an answer in no more than an hour irrespective of the essence of your question or problem.