Customer Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Guarantee

  • All your support requests will be replied to within maximum sixty minutes after the support ticket or email has been received. If your case requires additional assistance from an administrator, we will forward the ticket or the e–mail to the person in charge, in a timely manner and we will leave a note to let you know that more time will be needed for discovering the best solution. And if you order the Optional Admin Services package, any of the services included there will be performed whenever you wish.

  • Top quality support service

  • A First–Rate Tech Support Service

  • Our help desk support team will be available to you round–the–clock should you need help with the Online Control Panel or with any of the apps that we have pre–installed for your convenience on the dedicated hosting server. And if you require assistance tackling all the day–to–day admin tasks on your dedicated hosting server, you can take a look at our Optional Admin Services package, which includes data backup hard drive storage space, Operating System updates on a weekly basis, installation and troubleshooting procedures, server monitoring and rebooting procedures, etc.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Each dedicated web hosting plan includes our cost–free Online Control Panel, which offers an exhaustive knowledgebase and a set of how–to video tutorials. Whenever you require assistance while working with the Online Control Panel, just click the Videos or Help buttons situated in the top right corner.